Solution and Benefits

For most companies that face difficulties in providing support for their products, a Knowledge Management System can be implemented.  Also known as KMS, these systems are used as a tool for providing a quick answer for the customer that needs support or for the technician working on-site.   These systems have web-based interfaces and allow users to create files that document the solution to the various problems that occur within the span of a products life, to access databases that contain information that is related to the problems and queries of a product and to receive credit for the solutions that are posted.  This is beneficial to a company because it cuts down on the amount of hours spent per incident, it allows for more organization within the company's culture, and most importantly, if the company loses a valuable employee, due to extenuating circumstances, the knowledge that worker had is available for further use.