Problem

Businesses take risk in making products.  Consumers take risk in buying products.  People invest money into product solutions for a purpose, so that when they buy a particular product, it will not only do what they need it to do, but there are benefits attached to the purchase.  Products, however overtime become defective.  Businesses face many obstacles, not with just creating the solution, but also providing support for the solution.  On top of that, they have to keep the day to day operations at a sustainable level.  In the scenario of providing support for a solution,  a valuable worker to the company may have to leave their job for personal reasons or maybe the business may not be able to afford the person.  Whichever scenario, the company has to consider the amount of hours that are being spent on the support calls.  If that worker leaves, the knowledge that worker had before or obtained while working there should be shared.   The problem is how does a company that faces these forces still continue to grow and be efficient in providing support for their customers?